This describes the essential skills and knowledge and their level required for this unit

Essential knowledge

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

This includes knowledge of

Correct documentation

Cultural and religious factors in relation to the human body

Diverse range of services and service providers

Funding mechanisms such as HACC MBS PBS Private Insurance DVA WorkCover

Health promotion strategies

Medical terminology

Population health concepts

Practice protocols

RACGP Standards for General Practices

Relevant legislation especially legislation regarding client privacy confidentiality and consent and industry standards

Scope of own medical assisting role

Essential skills

It is critical that the candidate demonstrate the ability to effectively do the task outlined in elements and performance criteria of this unit manage the task and manage contingencies in the context of the identified work role

This includes the ability to

Apply teaching principles to adults and children

Organise groups of people

Use technology appropriately including computer systems and databases

Use communication skills to

communicate clearly with a diverse range of clients and colleagues

complete simple and complex forms and documents accurately

document information appropriately in medical records

follow complex instructions

interact appropriately with members of the health care team as well as with clients from a range of social cultural and religious backgrounds and physical and mental abilities

interpret procedures and policies correctly

organise and present information effectively

relay information using appropriate medical terminology and grammar

understand and analyse information

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria Required Skills and Knowledge the Range Statement and the Assessment Guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate this competency unit

The individual being assessed must provide evidence of specified essential knowledge as well as skills

Consistency of performance should be demonstrated over the required range of situations relevant to the workplace

Where for reasons of safety space or access to equipment and resources assessment takes place away from the workplace the assessment environment should represent workplace conditions as closely as possible

Method of assessment

Assessment should involve written andor oral examination as well as simulation demonstration and production of simulated work samples

Students are also to be assessed during practice placement through supervisor reports selfreflective journals and observation

Resource implications

Assessment requires access to

scope of own medical assisting role

RACGP Standards for General Practices

practice protocols

applicable legislation

simulated database

Access and equity considerations

All workers in the health industry should be aware of access and equity issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular health issues facing Aboriginal and Torres Strait Islander communities workers should be aware of cultural historical and current issues impacting on health of Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues in particular relating to factors impacting on health of Aboriginal andor Torres Strait Islander clients and communities

Providing information may include confirming client understanding of:

Recall may include:

Did not attend may include:

Methods of information exchange may include:

Facilitate participation may include:

Gather information may include:

Information may include:

Programs may include:

Availability may include:

Organise required care may include:

Request may include:

Extract may include: